Parents & Carers

ParentPay

Since April 2010, the Council has implemented cashless payment systems for school dinners.  The system used by West Grove is called ParentPay and the Council has ensured that it is totally secure with regard to the information stored about your child and the staff using this information are fully checked for their suitability to work with children.

When your child starts at West Grove you will be given details to enable you to access and fund your ParentPay account.  You will also be asked to confirm that your child's photo can be taken and stored on the system used by the schools caterer (London Borough of Enfield’s Education Catering Service), to enable our catering assistants to identify your child and record the meal chosen by your child against your ParentPay account.

  • For parents with internet access, you will be given log-in details to enable you to access the ParentPay website (www.parentpay.com). You will then be able to change your password, provide any additional information required and use a credit or debit card to pay for school meals (subject to a recommended minimum credit payment of £10.00). You may also combine the ParentPay accounts of all the children you have at West Grove, to enable you to pay for all their school meals in a single transaction. 
  • For parents who cannot access the internet or who do not have a credit or debit card, you will be given a letter containing a PayPoint barcode and you will be able to credit your ParentPay account using cash at local shops displaying PayPoint signs (again subject to the minimum recommended payment amount of £10.00).  
  • For parents of children eligible for Free School Meals (FSM) or in receipt of Universal Infant Free School Meals (UIFSM), your ParentPay account will be debited each day your child has a school meal and credited with the equivalent cash value.  Please note that it is the responsibility of parents whose children receive FSM to ensure that their FSM entitlement remains valid.

 Should you require any assistance, please telephone the school on 020 8351 9200